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How ck34 Handles Your Personal Information

Your account data, payment details and browsing activity on ck34 are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and use of this platform depends on your local law and eligible regions.

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PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Start a live chat from your account dashboard to raise a data request, correction or deletion query. Our team handles privacy questions directly through this channel.

Email Support

Send your data access or correction request by email. Include your registered mobile number so we can locate your account and respond without delay.

Account Settings

Some data preferences — like marketing contact opt-out — can be managed directly inside your account settings without needing to contact support.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Payment Data Security When you deposit via bKash, Nagad or Rocket, only the reference and amount are stored on our side. Full wallet credentials never pass through or sit in our systems.
Cookie and Session Use We use session cookies to keep you logged in across devices. Returning to ck34 on a different phone or browser picks up your session without a full re-login, as long as the session is still active.
Data Retention Rules Account data is kept while your account is open. After closure, records are held for the period required under applicable rules, then deleted or anonymised. You can ask what we hold at any time.
Your Right to Correct or Remove Data You can request a copy of your personal data, ask us to correct anything inaccurate, or request deletion where permitted. Contact support via live chat or email with your registered mobile number.

Common Questions About Your Privacy on ck34

These are the questions we hear most often about how your data is handled. If your question is not here, reach us through live chat or email.

We collect your registered mobile number, device identifiers, login activity, and payment transaction references from bKash, Nagad or Rocket. We collect only what is needed to run and secure your account.

We share data with payment processors like bKash, Nagad and Rocket only to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered mobile number. We will locate your account records and respond with the data we hold on you.

Yes, you can request deletion of your data where permitted under applicable rules. Some records may need to be retained for a required period after account closure before full deletion.

We use session cookies to keep your login active across devices. They track your session state, not browsing history outside ck34. You can clear cookies from your browser settings at any time.

Access to ck34 and the applicability of this policy depends on your local law and eligible regions. Check whether use of this platform is permitted under the laws that apply to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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